Testimonials
IT Service is our Business
Sword Apak, a market-leading supplier of financial systems software
Chris Shearwood, IT & Operations Manager comments, "Because of our previous relationship with Maindec they were the first choice when we terminated the vendor support contract. Maindec are more aligned with Sword Apak in terms of company size and turnover, which simply means that our business is important to them. We can be confident that calls are being logged and dealt with properly, and that our account manager is actively keeping an eye on any calls which come in and making sure that they are dealt with appropriately and efficiently."
Scottish Exhibition and Conference Centre in Glasgow (SECC)
Alan Taylor, Head of IT comments, "Maindec has implemented, continually maintained and provided support for the whole IT infrastructure at SECC Glasgow. Their expertise in HP server technologies has offered us the assurance needed that business-critical infrastructure at SECC Glasgow can immediately be repaired."
McGrigors, a top 50 UK law firm.
Head of IT, Mike McGlinchey comments, "Maindec supports the business and helps ensure we are in continual operation, but more than this, the response times are always much quicker than the SLA windows we pay for. Couple with this the inherent flexibility of Maindec's approach - with a focus very much on getting an issue fixed without focusing on contract detail – and you reach a different level of service provision entirely. It's a cultural thing: you don't want to be constantly battling with a supplier to get the job done. And with Maindec we have no concerns here."
